Frequently Asked Questions
Everything you need to know about shopping with TURCAN.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your package's progress.
Which payment methods do you accept?
TURCAN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all TURCAN products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship under normal use.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.